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Ask Erin

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Erin chatbot

Hi! I’m Erin, an automated LegalShield representative here to assist you with any questions you may have.

What law firm will provide my legal services?

  • LegalShield has arranged for you to have access to an accomplished law firm available to handle your legal needs. Law firms have been screened, are monitored daily, and are ready to handle your legal matters with the care and concern you deserve. 

What is LegalShield?

  • LegalShield has been providing legal service plans to North American families for over 40 years. Our customers can access legal counsel and advice from qualified lawyers simply by calling a toll-free number. Many other benefits are included, but even at the most basic level our plans allow you to have peace of mind.

Does my membership cover wills?

  • Yes, your membership covers wills for you and your family.

What is covered under a LegalShield Legal Plan?

  • Access a variety of legal services including: advice on unlimited issues, attorney letters or calls made on your behalf, contract and document review (up to 15 pages each) and more. Review a plan contract for complete terms, coverage, amounts, conditions and exclusions.

How do I contact my Provider Law Firm?

  • Members can call their law firm right from the MyLegalShield mobile app. (Apple and Android) Or you can call your law firm by dialing the toll-free number on the front of your membership card.

How do I cancel my membership?

  • To cancel your membership please send written notice to LegalShield and be sure to include your membership number and personal information via email to: support@legalshieldcorp.com or send a letter to LegalShield, PO Box 2217, Ada, OK 74820. Your membership and payment remain active until written notice is received.

How do I reinstate my membership?

  • You may request reinstatement at any time by contacting your LegalShield Associate or Member Services at 1-800-654-7757. Member Services is available from 7 am – 7 pm CST Monday-Friday.

How can I access my legal team in an emergency?

  • Access after-hours legal consultation for covered legal emergencies such as an arrest or detainment, if you're seriously injured, or if you're served with a warrant. Just call 1-877-825-3797 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the LegalShield Mobile App and select Emergency Legal Access to make your call.

What is my membership number?

  • Most LegalShield membership numbers start with 100 or 101 and are 11 digits long. Look for your number under Account Setting at mylegalshield.com, on the LegalShield mobile app, or by contacting Member Services at 1-800-654-7757 from 7am-7pm CST Monday through Friday.

How do I update my billing info?

  • You can update your billing info by contacting Member Services at 1-800-654-7757 from 7am-7pm CST Monday through Friday, or online at mylegalshield.com. Just log in, go to Account Settings, and select the plan you’d like to update. Then scroll down to Member Payment Information and select Edit.