I called LegalShield this week and an attorney returned my call within a couple of hours. I am separated from my husband and had some questions about his retirements. The attorney told me what I had to do to find information on these accounts As usual, the person who took my call and the attorney who called me were extremely nice to me. I have called several times now and always feel so comfortable about talking to the law firm.
I am writing to thank you for providing understandable legal assistance to your clients. I needed advice on a legal matter and I was very well directed by my provider attorney. She returned all my calls in a very short period of time with clear and understandable explanations to my questions. Thank you again for having highly qualified professionals making our lives a little easier.
I am writing to compliment your attorney on the professional, reassuring way that he handled my case regarding a problem that I was having with a credit card insurance company. Additionally, once again, I want to commend LegalShield for excellent customer service regarding response time and professional courteous customer service.
New Jersey Member
I want to share a phone call that I received two weeks ago as a result of a letter that was written on our behalf. I was having lunch with an associate when my ohone rang I answered on the other end and a voice asked, “Is this Mrs. Mercer?” “Yes,” I answered. “Is this Susan Mercer?” Again, I answered, “Yes.” Then the lady identified herself as being with the Tax Payer Advocate Service of the IRS. I now at that point my eyes must have been as big as saucers. That is certainly NOT the person that you are ever hoping to have call you on the phone. She proceeded by telling me that the IRS had received a letter from my provider attorney, that she had already contacted him to let him know that the process had been resolved and she just wanted to call me personally and APOLOGIZE! She assured me that all of the information had been sent to North Carolina and been taken care of. Now, doesn’t the IRS always call and apologize when they make a mistake? I would give anything to have had that call recorded for prosperity. For nine years we had been trying to resolve this issue. We even paid several attorneys, prior to LegalShield, to handle this matter. The IRS did not receive our tax return during a particular year, so they chose to file one for my husband, as a single individual with no dependents. This resulted in the IRS placing a $17,000 lien on our property and threatening to garnish my husband’s wages. We filed a return. The IRSdetermined that we did not owe taxes, and in fact, were due a refund They sent us a refund check and a notice of release to stop the garnishment. However, they failed to notify our county. For nine years we have suffered from a $17,000 lien that was never removed from our record. Thanks to LegalShield, not only has it been removed, but we have a “once in a lifetime” story of the day the IRS apologized. Thanks again for the wonderful service provided by our provider firm.
North Carolina Member
I had to take this time to let you know how satisfied I have been with my provider firm. I have been involved in an uncontested child custody case in which I am representing myself as the plaintiff. This case is what prompted me to become a member of LegalShield. Initially, when I joined I was very skeptical regarding the type of service I would receive for so little money. Joining LegalShield is the best thing that has happened to me and I have told many people about your company. A letter from my provider firm resulted in a representative of the school board giving permission for my grandson (the subject child in the custody case) to complete his school year at his current school and I was granted an extension to complete the court process. Prior to this, I was stressed because of the short time given to get the process finalized. The stress was beginning to affect me so badly that I couldn’t concentrate on anything because of worry about how little time I had. In addition, the representatives provided almost immediate response to all the questions I had regarding the appropriate documents required for filing with the court and told me what to expect They assured me I was doing fine. I don’t know what I would have done without LegalShield’s help.
I would like to thank both of our provider attorneys for their assistance and information concerning me getting my refund back from this contractor. After the phone call, I got my refund the next day. This service is invaluable and the attorneys are very compassionate, listening patiently and advising wisely. Thank you again.