My Cart  
You haven’t added anything to your cart yet. Once you add an item, you’ll see it here.

Total

Checkout

Get Legal Help Near You

Talk to an independent associate in your area who can walk you through all the plan options.

 

Let Erin Help with Your Questions

Let Erin Help with Your Questions
June 20, 2017

To accommodate your changing communications habits, the new automated virtual assistant, Erin, will serve as the first line of customer service on the LegalShield homepage as well as within Facebook Messenger. Erin can provide you with answers to common questions and redirect inquiries to a member services representative for a live chat. 

 

With Erin now able to speak directly to you and assist with basic questions, such as how to update billing information. LegalShield continues to improve its already excellent, award-winning customer service by integrating efficient automation tools. You can access Erin by clicking the box on the bottom right corner of the LegalShield homepage and typing in the chat box. A version of this tool is also fully integrated within the company’s Facebook Messenger platform as well. 

 

“We designed Erin to be an extension of what our members appreciate the most about LegalShield’s outstanding customer service—so we developed an avatar that is approachable, friendly and intelligent,” said Oscar Garza, Product Development Manager for Mobile, Automation and Intelligence, of LegalShield. “After testing various names, our team landed on Erin, which is also a subtle nod to another strong female with the same name: Erin Brockovich.” 

 

To accommodate your changing communications habits, the new automated virtual assistant, Erin, will serve as the first line of customer service on the LegalShield homepage as well as within Facebook Messenger. Erin can provide you with answers to common questions and redirect inquiries to a member services representative for a live chat. 

 

With Erin now able to speak directly to you and assist with basic questions, such as how to update billing information. LegalShield continues to improve its already excellent, award-winning customer service by integrating efficient automation tools. You can access Erin by clicking the box on the bottom right corner of the LegalShield homepage and typing in the chat box. A version of this tool is also fully integrated within the company’s Facebook Messenger platform as well. 

 

“We designed Erin to be an extension of what our members appreciate the most about LegalShield’s outstanding customer service—so we developed an avatar that is approachable, friendly and intelligent,” said Oscar Garza, Product Development Manager for Mobile, Automation and Intelligence, of LegalShield. “After testing various names, our team landed on Erin, which is also a subtle nod to another strong female with the same name: Erin Brockovich.” 

 

Share

A How-to Guide for Having 'The Talk' with Your Elderly Parents about Internet Safety

November 25, 2015

The face of the Internet is decidedly more wrinkled than many would assume.

The Pew Research Center determined 59 percent of seniors use the Internet. Shockingly, a new report by Limelight determined on average, Baby Boomers – who are now in their 50s and 60s – spend more time online than their 18-33 year old counterparts in the Millennial generation.

5 Must-Know Tips for Best Handling a Traffic Stop

November 24, 2015

Encounters with the police can be stressful for anyone. To keep traffic stops calm, follow these five tips so you can carry on.

7 Tips to Protect Yourself from Phone Scammers

August 17, 2015

Across the country, phone scammers continue to steal millions of dollars from individual taxpayers. Typically, the thieves pose as IRS officials who harass their victims into making payments and divulging personal information that can be used for identity theft.

Top 3 Tips to Stay Married While Working with Your Spouse

August 12, 2015

Launching a business is one of the most exciting events in many people’s lives, which is why, according to the Arizona Republic, the vast majority of people who became entrepreneurs (96 percent) report that they are glad that they did.

Yet, owning your own business can also be stressful, and the stress can be compounded for entrepreneurs who are also married to their business partners.

A Checklist for Managing Employees at Small Businesses

September 29, 2014

Without a formal HR department, it can be challenging for small business owners and managers to manage employees and handle difficult situations. No matter how small your company, it is important to set formal policies, properly document job performance and follow any applicable regulations to avoid damaging morale and your bottom line. This checklist will help you maintain excellent employee relationship and boost productivity. If you have questions about an employment law matter call your LegalShield provider law firm.