Small Business

#

Intellectual Property

*Supplements for specific legal matters can be added at any time when you choose the monthly subscription option only. Supplements are not available on the annual subscription option at this time.

Monthly and annual membership fees paid for the current membership period are non-refundable and the contract remains active until the end of the Eligibility Period.

Affordable Legal Help For Everyday Issues

M
LPUS21;LGLPLUS;LPSP21;LSNESP
LPD2C22
 September 04, 2017

Let Erin Help with Your Questions

Drawing of Erin, LegalShield chat icon

To accommodate your changing communications habits, the new automated virtual assistant, Erin, will serve as the first line of customer service on the LegalShield homepage as well as within Facebook Messenger. Erin can provide you with answers to common questions and redirect inquiries to a member services representative for a live chat.

With Erin now able to speak directly to you and assist with basic questions, such as how to update billing information. LegalShield continues to improve its already excellent, award-winning customer service by integrating efficient automation tools. You can access Erin by clicking the box on the bottom right corner of the LegalShield homepage and typing in the chat box. A version of this tool is also fully integrated within the company’s Facebook Messenger platform as well.

“We designed Erin to be an extension of what our members appreciate the most about LegalShield’s outstanding customer service—so we developed an avatar that is approachable, friendly and intelligent,” said Oscar Garza, Product Development Manager for Mobile, Automation and Intelligence, of LegalShield. “After testing various names, our team landed on Erin, which is also a subtle nod to another strong female with the same name: Erin Brockovich.”

 

Related Content

People wearing gay pride rainbow flags in street

LGBTQ: How to Celebrate Pride Parades Safely

Happy Pride Month! Every June, millions showcase their rainbow flags and clothing and gather in the streets to celebrate the "Lesbian, Gay, Bisexual, Transgender and Queer" (LGBTQ) community. Pride Month began to honor the 1969 Stonewall Uprising in Manhattan, which...

Juneteenth Freedom Day: woman in brightly colored dress holding her hands straight out as 2 birds fly by

The Legislative History of Juneteenth

Juneteenth was established as a federal holiday in 2021 After years of efforts made by activists and Congress members to recognize Juneteenth as a national holiday, it finally became official in 2021: Juneteenth is a federal holiday! This momentous day represents the...