Member Bill of Rights
LegalShield is committed to bringing equal access and justice for all. As one of our valued members, LegalShield will strive to make your experience as pleasant as possible and ensure you receive all the benefits you are entitled to with your LegalShield membership.
We expect you will be a participant in your legal matter throughout the entire process. Please submit all information, documents, or details in a timely fashion to allow your attorneys to better help you.
Legal Matters – Consultation/Advice
- A lawyer will call you back within four business hours or the staff will offer a phone appointment when needed.
- If your law firm does not reach you on the first attempt, a second attempt will be made the next business day.
- If your law firm cannot reach you via phone within two attempts in no more than two business days, your law firm will send a “no contact” email to let you know they are trying to contact you.
Legal Matters – Time Sensitive Need/Response
- If you have a legal matter requiring immediate review due to a deadline, hearing date or required response, then your matter will be handled urgently by receiving a consultation from a lawyer within an hour.
- If you have a legal matter requiring immediate review due to a pending deadline, hearing date or response, and your law firm does not reach you on the first or second attempt, a third attempt will be made within four business hours after the first call attempt.
- If your law firm cannot reach you regarding your call requiring an immediate review due to a pending deadline, hearing date or response, your law firm will use another method of communication to let you know they are trying to contact you after all three call attempts have been made.
Legal Matters – Emergency Situation
24/7 emergency access to a LegalShield attorney through a dedicated phone line is available when you encounter a covered emergency situation such as:
- If you're arrested or detained
- If you're seriously injured in an auto accident
- If you're served a criminal warrant
- If the state attempts to take your child(ren)
Document Review/Letters Prepared
- When you submit a document for review, your lawyer will review the document within three business days.
- If you need a letter prepared, it will be completed within three business days after all necessary documents to draft the letter are received.
- If you committed to sending documents to your law firm for review, and they are not received, your law firm will send you a follow-up communication as a reminder within five business days.
Will Preparation
- Once all your information is provided to your law firm for your will questionnaire, an initial draft of your will will be prepared by your lawyer within five business days.
Moving Traffic Violations
- If you submit a traffic ticket via Snap in the LegalShield mobile app, a lawyer will call you back within four business hours.
- If your law firm does not reach you on the first attempt, a second attempt will be made the next business day.
- If your law firm cannot reach you via phone within two attempts in no more than two business days, your law firm will send a “no contact” email to let you know they are trying to contact you.
Referral To A Lawyer Outside Your Law Firm
- If your law firm must make a referral to a lawyer outside your law firm, the assignment will be made within three business days for all general matters other than those needing immediate review and within eight business hours for matters needing immediate review.
Questions About Benefits:
If you have a question about how your legal matter is covered under your contract, a benefits determination will be made by your law firm, and you will be contacted within three business days.
The urgency of a legal matter will be determined by the lawyer's professional discretion. This document does not create contractual rights. The LegalShield membership contract defines your membership benefits. This LegalShield Member Bill of Rights is intended to be a simple-to-read guide of service standards and is non-binding. For all items, some conditions and restrictions apply.
