Frequently Asked Questions
What is a pre-paid legal plan and how does it work?
Instead of paying a lawyer by the hour, you pay a small monthly fee (starting at $29.95 for personal or $49 for small business) and have access to an independent lawyer that will provide a huge variety of legal services without a huge legal bill. Services like consultation with a lawyer, document review, drafting of debt collection letters and defense at civil trials are included as standard benefits. Using the plan just once can save you literally thousands of dollars.
Using the plan is as simple as signing up and contacting our team. Once you’re a member, customer support will connect you with an independent lawyer in your area who specializes in the specific legal issue with which you need help. Also, you can download our super-simple app to quickly access your legal benefits and member perks anytime.
Will the plan really cover my specific legal issue?
If you still have questions about coverage, please review either the Small Business Legal Essentials, Legal Plus or Legal Pro coverage details pages. If you prefer to speak to someone live, simply contact our customer support team to discuss your specific situation.
What is your cancellation policy and how do I cancel?
Does the plan cover pre-existing situations?
The short answer is yes. Most pre-existing situations are covered by your standard plan benefits. There are a few exceptions, such as trial defense services applying only to lawsuits that involved incidents that happened after you’ve become a member. If you have a pre-existing situation that is not covered by the standard monthly benefits, you can still get legal help under your 25% discount benefit.
If you have a question about a specific pre-existing legal situation, either review our member agreement (Legal Essentials, Legal Plus or Legal Pro) or contact customer support at 1.888.582.8927 to double check.
How long after I join can I use the plan?
You can use your plan as soon as your membership application is reviewed and your account is set up. The review process takes 12-24 hours (or less) from the moment you purchase your plan (on regular business days). Once accepted, you can be in contact with a lawyer in 4 hours or less, after initial contact, and begin to use the plan benefits and member perks outlined in the membership agreement right away.
If the basic plan benefits don’t cover my specific situation, how much will it cost me?
When you need legal help that does not fall under the standard benefits, you can work with your lawyer for 25% off of their regular hourly rates. How much will that cost in the end? The answer depends on factors such as the area of law, your geographic location and your lawyer’s hourly rate. Without more information about your specific situation, it’s impossible to say exactly how much something may cost. What we can say for sure, is that if you are a member and work with your lawyer under the discounted rates, you’re going to save hundreds if not thousands of dollars over hiring a lawyer directly. The best way to find out exactly how much a specific situation might cost is to purchase a plan, speak to a lawyer and then they can tell you the estimated costs. Consultations are included in your monthly fee.
Who are the lawyers I’ll work with?
How can you provide all these legal services for such a small fee?
If lawyer’s charge hundreds of dollars an hour, how can I receive hours and hours of legal services, document preparation and trial defense, plus insane retailer discounts, for such a small fee? We get this question a lot. The answer is actually pretty simple.
We have have 4.1 million members. Most of them do not need legal help each month. As such, the fees we collect allow us to pay the law firms monthly to provide services to the members that do need it and still make a profit. Also, retailers want to partner with us to expose their services to our membership. You save. You get protected. The lawyers and LegalShield make a fair profit. The retailers get new customers. It’s a win win win win win all the way around. Few things in life are that good. LegalShield is.
Who is covered under the Business Plans?
There is more information about this specific question near the top of the Coverage & Pricing Page.
Can you draft contracts for me?
If you need a document or contract drafted, you have two options.
- Download a lawyer-drafted template for free on our app, fill it in and have your lawyer review it and provide feedback.
- Have your lawyer draft a document from scratch at 25% off their standard hourly fees. This option saves you hundreds or thousands of dollars as your pre- and post-drafting consultations are covered by your plan benefits and you save a significant amount of money on hourly fees.
How much money can I really save by using LegalShield?
Will I work with the same lawyer each time I need help?
As you may know, great lawyers tend to focus on one or just a few areas of law. You may not work with the same lawyer if you have legal issues in totally different areas of law. However, you will always work with the same law firm. LegalShield takes the selection of provider law firms very seriously. You can be assured that all the lawyers in the provider law firm that covers your location are experienced in their particular area of law and have many years of experience.
Do you have lawyers in my area?
The dedicated independent law firms in our provider network cover the United States and Canada 24/7, 365. There are 900+ lawyers in the network.
Do I have to use the app to use my plan?
No. While we’ve spent a lot of time making the app a seamless user experience, you don’t have to use it to access your benefits. After you purchase a plan, you’ll get an email that will include a toll-free number you can call to take advantage of your member benefits, or you can call the customer service number at top of our website.
Still have questions?
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